L. Suzanne Cardwell
Chief Strategy Officer
Suzanne is uniquely qualified to guide leaders through the formidable process of organization-wide culture change. For five years, she created and implemented the D&I strategies for over 47,000 associates worldwide as Capital One’s Head of Internal Programs for the Office of Diversity & Inclusion. Suzanne is noted for her tenacity for conducting research, as well as learning and building new skill sets, all with a focus on leveraging the vital talents of every individual. During her over 15-year tenure at Capital One, she directed operational infrastructure, process engineering, risk management, customer experience, and quality assurance across the U.S. card business. Suzanne was twice awarded Capital One’s most prestigious honor, the Circle of Excellence Award. It is presented by the CEO and recognizes those who make an extraordinary business impact via leadership, customer service, or innovation.
Suzanne is impassioned in her commitment to rolling up her sleeves with leaders and their teams to make their business and corporate culture goals a reality. She is able to dynamically build a mutuality that breaks barriers and builds trust. She is an active listener and a kind truth teller. Clients report that Suzanne’s approach immediately creates a safe space for them to have open, and often difficult, conversations about belonging.
Suzanne has partnered with nonprofit and community organizations – including Chamber of Commerce, Diversity Best Practices, Human Rights Campaign, Leadership Metro Richmond, National Association for Female Executives (NAFE), and Working Mother – to shape strategies and build inclusive cultures through interactive workshops and speaking events.