Publications

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Unconscious Bias Workbook

This Workbook is a transformational tool that engages readers from across the entire workforce spectrum in a process of education, exploration, self-analysis, and action planning. It was created for both individual contributors and members of management teams, and is designed to accompany and support direct training in unconscious bias. However, it can also be used as a stand-alone training and development tool. The workbook provides exercises, journaling, and individual and organizational action items to ensure that learning and implementation extends well beyond the classroom setting.
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Cultural Communication Guide

This densely packed guide is an easy-to-use resource that identifies areas of key differences and subtle distinctions among cultural communities which, when unknown, may compromise trust and cooperation. We highlight communication tendencies observable among many U.S. cultural groups as a tool for fostering cross-cultural interactions that are comfortable, meaningful, and inclusive.
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Cultural Communication Guide e-Book

This densely packed guide is an easy-to-use resource that identifies areas of key differences and subtle distinctions among cultural communities which, when unknown, may compromise trust and cooperation. We highlight communication tendencies observable among many U.S. cultural groups as a tool for fostering cross-cultural interactions that are comfortable, meaningful, and inclusive.

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Disability Etiquette Guide

How do you shake hands with someone who doesn’t have hands? Is it acceptable to offer to reach a high elevator button for a person using a wheelchair? When it comes to interacting with people with disabilities, our concern about doing something accidentally inappropriate can sometimes cause us to behave awkwardly, be tentative, make unintentional mistakes, and cause injury or insult.

The Cook Ross Disability Etiquette Guide conveys critical information so you can increase your confidence that you are being courteous, not condescending. The guide identifies key barriers that, when unknown, may compromise inclusion, trust, and cooperation. As a result of reading this guide, people will learn to ask more questions, gather more information, and relate more honestly. It will support all readers in questioning their assumptions and judgments about all people—not just people with disabilities.

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Disability Etiquette Guide e-Book

How do you shake hands with someone who doesn’t have hands? Is it acceptable to offer to reach a high elevator button for a person using a wheelchair? When it comes to interacting with people with disabilities, our concern about doing something accidentally inappropriate can sometimes cause us to behave awkwardly, be tentative, make unintentional mistakes, and cause injury or insult.

The Cook Ross Disability Etiquette Guide conveys critical information so you can increase your confidence that you are being courteous, not condescending. The guide identifies key barriers that, when unknown, may compromise inclusion, trust, and cooperation. As a result of reading this guide, people will learn to ask more questions, gather more information, and relate more honestly. It will support all readers in questioning their assumptions and judgments about all people—not just people with disabilities.

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Reinventing Diversity White Paper

Howard Ross, Founder & Chief Learning Officer

There is a profound sense of “diversity fatigue” sweeping over the majority of society. There is a sense that “enough is enough” where diversity is concerned.

New studies question the effectiveness of our diversity efforts. Do training programs work? Is the increasing diversity in communities leading to stronger or more fractured communities?

Our white paper, ReInventing Diversity, provides a roadmap for companies looking to create a new set of distinctions through which we can view the challenge and the opportunity that diversity presents to us in the 21st century.

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Transforming Cultural Competency e-Book

This powerful thought paper – a must-have tool for every leader – clearly defines and outlines “cultural competency” in the context of business and organizational management. Only by examining how we see the world that we see, can we begin to develop a more robust understanding of the world as it appears to others. 

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