It Will Work: Starbucks Gets it Right

It Will Work: Starbucks Gets it Right

I’ve read several pieces that express an opinion that the training day at Starbucks “won’t work.” I am reminded that one person or organization can significantly contribute to change; it was one woman, Rosa Parks, who galvanized the Civil Rights Movement; it was one...
Unconscious Bias: Here Again (P.S. It Never Went Away)

Unconscious Bias: Here Again (P.S. It Never Went Away)

Of course, the decision to call the police on the two Black guys sitting and waiting at a Starbucks for a business meeting was an example of unconscious bias.  Seeing them sitting there, wanting to use the restroom, and not buying any food or drink made them seem...