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By Kimberly (Rattley) Dailey | April 2, 2019

Many people are familiar with unconscious bias and how it can negatively impact our workplaces and communities. However, the capability of defining unconscious bias doesn’t necessarily translate into demonstrable action. Analogously, knowing that regular exercise is healthy, won’t result in your going to the gym 3 times a week.

Cook Ross’ methodology to achieve behavior change posits that it’s not enough to only trigger the cognitive part of our brain, but the emotional and ontological parts of a person as well. The more the brain experiences an emotional association to a piece of data, the more that data will have a chance to enter our long-term memory. Therefore, it makes sense that the more you can associate a cognitive experience about bias with an emotional connection to it, the more likely the learning experience will stick. This requires Cook Ross’ workshops and educational tools to not only be experiential, but also establish a safe space to unpack emotional experiences with bias. This can enhance our capability for empathy and drive behavior change. One effective way to do this is through experiential learning activities.

Establishing a safe space to unpack emotional experiences with #bias can enhance our capability for #empathy and drive behavior change. Click To Tweet

However, we often encounter the desire to veer away from getting “too emotional” in the workplace.  Caution in this area is well warranted.  If people associate a diversity training with an emotion like shame or guilt, or are forced into a vulnerable position, it could make them less likely to engage in deep, personal exploration. We often encounter hesitation around the topic of bias, even before a session has begun, because of individuals’ emotional guards. Saying what they really think and believe can feel like too high a risk, resulting in participants withdrawing, and depriving the group of their experiences and perspective.

On the other hand, cultivating the right level of public exchange can have a huge payoff. If the emotional tone of the group experience is healthy, it can motivate people to speak up more and create deeper connections.

Dr. Bessel van der Kolk, a psychiatrist who has studied Post-Traumatic Stress Disorder since the 1970s, has suggested that improvisation, theatre and other experiential methods (e.g. trauma drama) are superior to traditional talk therapy. He repeatedly cites the importance of meaningful physical action to loosen the trauma sensations that have been “stuck” in the brain’s nonverbal and non-conscious subcortical regions, where they are not accessible to the understanding, thinking, and reasoning parts of the brain.

People are often stuck in their past experiences. Rather than relating to the person in front of them, they are thinking of someone that person reminds them of. Or, rather than listening to a rational argument they are hearing, they are responding to what the last commentator they heard said on the subject.

Effective #diversity and #inclusion training provides participants with the ability to develop their capability for #empathy and #vulnerability. Click To Tweet

To counter this, it’s important to create an atmosphere that invites emotional exploration. A well-crafted action activity like the 4 corners exercise offers a safe level of vulnerability and control to participants. This exercise allows a group to spontaneously and randomly share their perceptions on a chosen topic. To do this exercise, split the room into four corners and instruct participants to assign themselves to one corner. One at a time, someone makes a statement about something they believe in (any statement is fine). As they make the statement, they move definitively to a different corner. If participants agree with that person’s statement, they join the person; if they don’t agree, they move away.

I recently used this technique to explore how a group of people who were taking part in a leadership development program were experiencing the political divide in the United States. One purpose of this training was to equip participants to be courageous and intentional about removing barriers to inclusion in their organizations and communities.

Through the simplicity of moving and walking among themselves, participants individually and collectively shared deep feelings, beliefs, and attitudes about their current experiences. Walking statements included: “I feel fearful I’ll make a mistake when I’m talking about politics because I don’t know where others stand,” “I feel I’m losing my respect for authority,” and “I’m glad people are being more honest.”

One reason the 4 corners exercise worked for this group has to do with the fact that the brain is a social organ that is constructed through experience and connection. Experience changes not only the brain’s physical structure, but also functional organization. We learn that the brain does not distinguish between experiences of daily life and experiences that are structured within a classroom or other protected setting. Therefore, the emotional tone of the group experience created a healthy emotional exploration to motivate the group to deepen their connections across difference rather than retreat.

Each physical step taken in the 4 corners exercise began to unlock stuck aspects of the participants’ brains. They were moving themselves from unconscious beliefs and attitudes about this challenging topic into more conscious awareness. Participants were also able to experience each other’s perspectives as individuals, rather than devolving into “us versus them” thinking by grouping people into “those people.” Ultimately, we are providing the opportunity to create empathy.

Provide the opportunity to create empathy to avoid an #UsVersusThem mentality in #diversity and #inclusion training. Click To Tweet

Are you attending the Forum on Workplace Inclusion this month? Join me on April 17th from 2:15-3:45pm for my session, Exploratory Experiences: Utilizing Creative Training Methods to Build Empathy and Inclusion where you’ll get to experience the 4 corners exercise for yourself!

Kimberly (Rattley) Dailey is a Senior Consultant with Cook Ross. She is an organizational development specialist with over 20 years of experience partnering with clients to bring clarity, focus, and alignment to their diverse teams. She combines her expertise in business, leadership development, diversity, psychodrama, and systems analysis to help her clients competently tackle organizational challenges.

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