It Will Work: Starbucks Gets it Right

It Will Work: Starbucks Gets it Right

I’ve read several pieces that express an opinion that the training day at Starbucks “won’t work.” I am reminded that one person or organization can significantly contribute to change; it was one woman, Rosa Parks, who galvanized the Civil Rights Movement; it was one...
When Do We Boycott?

When Do We Boycott?

Over the past few days the airways have been filled with news about Starbucks.  If you haven’t been hiding away somewhere then you know that two African American men were arrested for trespassing in a Philadelphia store, though they had committed no act other than to...
Unconscious Bias: Here Again (P.S. It Never Went Away)

Unconscious Bias: Here Again (P.S. It Never Went Away)

Of course, the decision to call the police on the two Black guys sitting and waiting at a Starbucks for a business meeting was an example of unconscious bias.  Seeing them sitting there, wanting to use the restroom, and not buying any food or drink made them seem...
The Case for Diversity: Getting Our Heads and Hearts in Line

The Case for Diversity: Getting Our Heads and Hearts in Line

Launching a diversity strategy within an organization often begins with either building or sharing the business case.  And yet, Ken Frazier, CEO of Merck & Co, has said that when someone shows him the business case of homogeneity, he’ll build the business case...
Leader to Leader: Talking About Power and Harassment

Leader to Leader: Talking About Power and Harassment

EVERY. SINGLE. DAY.    When I scan the news on my phone, there are two to three reports almost every day on the latest perpetrators of sexual harassment or assault, the name brand men who are getting their due whether they have been tried by the media or in the...