The ability to communicate with people from various cultural backgrounds is critical to being an effective leader in today’s diverse workplace. By learning the different styles in which people communicate, we open ourselves to greater success.
Our trainings and tools are designed to encourage employees to examine individual patterns of communication, explore biases that are formed by our cultural backgrounds, and identify opportunities for expanding their cultural competency skills. Our approach to cultural competency complements our extensive thought leadership in Unconscious Bias, drawing on recent neuro and cognitive science research to anchor culture in the functioning of the unconscious mind.
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Cook Ross is a pioneer in developing and leading education efforts in cultural competency. As early as 1995, Cook Ross has helped organizations focus on the impact of culture on their ability to collaborate internally and to serve their client populations.
Investing in building awareness of one’s normative culture, and the frameworks of others, returns great value as we build and deploy teams of many worldviews and access a rapidly expanding customer base. The ability to communicate effectively with people from diverse cultural backgrounds is essential to organizational success.
We believe cultural competency can be learned, developed, lead to unprecedented growth, and vastly improve productivity, morale, internal communication, leadership, and customer satisfaction. Our cultural competency resources will empower your employees with a new set of skills, enabling them to relate more positively to customers and each other every day. Learners in Cook Ross cultural competency workshops:
> Deepen their understanding of norms and values across a wide range of human cultures and ethnic backgrounds.
> Develop key skills in the domains of cultural humility, cross-cultural communication, and cultural flexibility.
> Practice recognizing and navigating cultural differences through interactive exercises and simulations.