Operational Excellence Specialist
As the Operational Excellence Specialist, Samiah Carroll documents critical business workflows, oversees the launch process of new products and services, and manages the ongoing development and optimization of the organization’s knowledge management platform (SharePoint).
Samiah joined Cook Ross in 2015, after graduating from the University of Maryland with a Bachelor of Science in Psychology. She began her career as a learning and development associate, supporting the development and maintenance of all Cook Ross products and services, and the customization of solutions for hundreds of clients. With a skillful eye for creating systems and processes that streamline daily tasks and operations, she received promotion to her current role in 2019.
Originally from the Tidewater area of Virginia, Samiah currently lives in Silver Spring, MD. In her spare time, she enjoys serving as a work-study with her local dance studio and is a dedicated small group bible study leader for her church community, in partnership with her husband.