Cancellation Policy: Cancellations must be communicated by phone directly to the registrar. You may cancel your reservation two weeks (or more) before the start of your course and receive a full refund, less a $100-per-person processing fee. If you cancel with less than two weeks notice, your tuition is non-refundable. However, 50% of that total amount may be used within one (1) calendar year, as partial payment for any Cook Ross Inc. course. Should Cook Ross cancel any course, we will notify registrants within 4 weeks of the course date. Registration fees from cancelled courses may be applied to any future Cook Ross public course.