“Your approach to consultancy was very customized to our particular needs, which I found to be a strong suit. There were no “cookbook” approaches, rather Pepco specific approaches developed with our involvement at different levels of the organization, after taking the time to understand us thoroughly. The results have been excellent, leading to “The Pepco Way,” not the Cook Ross way. Your people who worked with us, and the products you developed for us have been effective and have contributed to our success in a rapidly changing environment.” – John Derrick, Chairman and CEO, Potomac Electric Power Company